Return Period
We offer a 30-day return policy. You may request a return within 30 days from the date you receive your order.
Return Eligibility Requirements
To be eligible for a return, the item must meet the following conditions:
• Unused, unworn, and in the same condition as received.
• In its original packaging, with all labels, manuals, and accessories intact.
• Includes the original receipt or proof of purchase.
Non-Returnable Items
• Items damaged due to misuse or improper handling.
• Final sale or clearance items.
• Personalized or customized products.
• Returns without a valid reason.
How to Initiate a Return
- Contact our customer service team (Email: lanqinghaoma@gmail.com) and provide your order number and reason for the return.
- If your return request is approved, we will provide a return shipping label and return instructions.
- Items returned without prior approval will not be accepted.
Note: Customers are responsible for return shipping costs unless the return is due to a defective product or an error caused by us.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If the item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and provide a timely solution.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 5–7 business days.
Please note that your bank or credit card issuer may require additional processing time before the refund appears in your account.